Refund policy

Last updated: July 2025

Our Commitment

At Pull Nation, we want you to shop with complete confidence. If something is not right with your order, we are here to make it right.

Eligibility for Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, all of the following conditions must be met:

The item must be in its original, unopened, and sealed condition.
The item must be in its original packaging.
Proof of purchase must be provided.
The return request must be submitted within 30 days of delivery.

The following items are not eligible for return:
Opened sealed cases or any opened sealed product of any kind.
Pre-order items that have already shipped.
Items marked as final sale at the time of purchase.
Gift cards.
Digital codes or downloads.

How to Request a Return

To initiate a return, contact us at support@pullnation.shop with the following information:

Your full name and order number.
The item or items you wish to return.
The reason for your return request.

Our team will respond within 1–3 business days. Do not ship items back without receiving prior written authorization from our team.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email.

Approved refunds are processed within 10 business days of receiving the returned item.
Refunds are issued to your original payment method.
Please allow an additional 3–5 business days for the refund to appear depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order separately.

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us at support@pullnation.shop within 7 days of delivery with your order number and clear photos. We will prioritize your case and offer a replacement or full refund at no cost to you.

Return Shipping Costs

If the return is due to our error, Pull Nation will cover return shipping costs.
If the return is due to a change of mind, return shipping costs are the responsibility of the customer.
International return shipping costs are always the responsibility of the customer.

Email: support@pullnation.shop
Address: 2474 Jefferson Hwy, Waynesboro, VA 22980